I have used Priceline twice. When I was just looking for something clean and safe and didn't need fancy. Both times the hotel was nothing like the photos, and in one case the Comfort Inn wasn't a Comfort Inn, it was a rat trap being remodeled. Disgusting, I ended up leaving. I think that Priceline removes bad reviews so that you book and they get the kickback. It's a scam. Customer service is an oxymoron. It's the hotels that are their customers, not the people booking.