Dawn C.

I found tix I wanted to buy and never used stubhub before. I learned I needed to register... so, in doing so, the site kept looping on an error saying my phone number is needed. I input it already... exactly as the site example showed. I tried 6 variations... with no additional characters, with parens, with only dashes, both parens and dashes, with dots in between and with a 1 at the beginning... every attempt resulted in the same error: Enter a mobile/landline number as if it was missing. I engaged with their online chat twice. The first one suggested I shut/reopen my browser. While I didn't want to lose my tix, I did it anyway. It didn't work... I tried to register again and still no dice. I asked them to refer this to their technical support as there is obviously a problem with their website. I was told to call Sales to purchase my tix. I don't want to do that b/c I want to download my tix right away and this is done via the site AND I am not willing to give my CC info over the phone. I then asked if they can just register me and they said they can't. Both of the chat folks (ROBIN S. In particular) just abruptly ended the conversation with me. So, I'm stuck not able to buy tix and dealing with supposed customer SERVICE people who aren't willing to resolve the problem. I'm really unsure what the purpose their 24x7 chat serves. Looks like I'm off to ticketmaster or some other competitor ticket reseller.

I attempted to buy an outfit on this site, I selected the sizes, put in all my shipping and billing info and when the order was "being placed", got a msg on the screen indicating that the inventory on one item was out. The site doesn't tell you what it is... nor gives you very much direction on what to do next. I closed out the windows. Over that next weekend, I tried to purchase another outfit and upon order submission, the same thing happened. The site isn't designed well and it is pretty obvious that the actual inventory doesn't support what is shown on the screen. I decided I didn't want to purchase anything from this company and logged in to remove my profile. I found that my billing information was also retained... even though I DIDN'T EVEN MAKE A PURCHASE TO BECOME A VIP MEMBER. Furthermore, please BEWARE - I found after looking everywhere on this site AND contacting them via their online chat, there is NO WAY TO REMOVE IT! I have been a victim of identity theft before and I already feel violated that they claim it can't be removed. I am writing to their corporate offices and to whatever federal agency I can find as this has to be unlawful.