david y.

I would love it if Lyft were successful, because I think competition is good. Problem is, I think they will fail as Uber provides a much higher level of customer service and is far more professional. Lyft has many issues, but one of them is their 'Primetime' pricing which is calculated in a much more customer unfriendly way than Uber. As an example, if Uber says 'Surge pricing' is 150% it means that if the normal rate is $10, you will pay $15. That makes sense to me. With Lyft, when they say 'Primetime pricing' is 150%, it means that if the normal rate is $10, you will pay $25, that is, nearly double what you would pay on Uber. And in my market, UberX is 20% cheaper than Lyft to begin with. Add in all the attitude with Lyft (fist bumps, I am supposed to be friends with my driver) -- higher prices for an inferior product. Finally, customer service at Lyft is surly and basically non-existent.