Always hire a lawyer when dealing with USAA. Here are the tactics USAA uses to avoid paying your car claim.
1. Ignore your phone calls and delay for months to wear you down
2.Make you manage their claim department to get things done
3.Each new person shows surprise that no one has called you back and promises to take care of it
4.Tell you that your 2022 claim was on an old system and only a few people can access that system
5.Play a game that the market value of a wrecked car is within $500 dollars of an unwrecked car.
Go somewhere else.