David S.

I have been a customer for over 10 years. Home Shield was called out to fix: hot water tank in Jan. 2023.

If I could give American Home Shield ZERO stars I would!

Venders that do Home Shield contractor work took 3 weeks to come to home and assess the following,...
1. The hot water tank was rusted and they were going to replace.
2. They said that in addition to what Home Shield charged that I'd be responsible for $1050.00 to rebuild the platform, plus a premium, plus a deductible, and it would take three more weeks
3. Home Shield gave me a reference number. They apologized it would take three weeks. That was the best they could do.
4. The home was being rented by a family with three children and were subject to cold water and showers in the cold of winter--they were needing a tank replaced ASAP.
5. The HS local provider finally reached out to me...,and told me they were from Visalia, CA, a city nearby and they would get back to the family, me, and the property management with a service number that never arrived. I followed up; HS said that they were working on it week after week. Still no help. Not fixed. So I took matters into my own hands--I hired a local contractor. He built the wooden stand and replaced a new hot water heater in less than 24 hours. Less costs. Quick. Build to CA safety code etc...
6. All's good. Family has warm water now.
7. After waiting 3 weeks for HS to repay me for the hot water heater the "Cash Out" option, they were going to pay the install fees with the previous HS contractor I still had not gotten reimbursed from HS.
8. Month after month: still no cash out that was offered ever came. Frustrated. Angry. Helpless. And, HS still never responded to renters, to property management team or me. Very unprofessional. But, I did all the work for them.

9. The problem with American Home Shield is in the poor quality of contractors they use, lack of responsibility to the renters or to me the customer, and the poor lack of care given in a process botched by phone call after phone call without resolution. I still have not gotten my cash out HS promised: the cost of the new water heater.

10. Save your MONEY! The monthly HS premium fee is $90.00. The co-pay is $100.00, and the venders that supply HS contracted services add charges on top of charges. Very disingenuous. Unfair. Bad service.

Here's my advice: Save on the costs of HS premiums; costs too high; service very poor; HS is just about worthless.

I've started calling local contractors to replace or repair items covered by HS at a fraction of the price; local tradesmen cost much less than the up-charges included from HS and their "providers" for services. Glitch after glitch; rinse and repeat.

Save your money! It will save you a lot money that HS up-charges and pads the expenses with those that are far higher than the monthly premium you already pay--event co-pay--and the hidden costs driven up by the HS "providers."

Lastly, to this date I still have not been paid back my agreed upon buy out for the hot water from HS. Save yourself the stress, anxiety, and poor work-man's-ship from a bottom of the barrel HS provider that (in my experience) was unqualified leaving you with little recourse but: frustration, escalating premium costs, hidden fees, and really bad communication skills. Write down the reference numbers, time, date, and who you talk to at HS...this information will come in handy when you call your VISA company to get a re-imbursement for the excessive HS fees, time, and trouble.

If I could give American Home Shield ZERO stars I would!