I placed an order with them on November 12 and my credit card was charged that day. Never received any acknowledgment but my order status stated "Awaiting Shipment". Five days later I contacted them via their message option on their website asking when the items would be shipped. Never received and answer and the order status still said "Awaiting Shipment". Waited another 5 days and still nothing. On November 30th I called and left voicemail telling them to cancel my order and left a message on their site to cancel the order. Today - December 4 my order status says "Awaiting Shipment". I finally contacted my credit card company and dispute the charge. Avoid this company at all costs. Wish I has seen these reviews before I ordered from them.