Over 2 hrs on HOLD to change a name on a ticket, yes they will probably charge me 3 or 400 dollars to change a name and call over 2 hrs on hold good service. I have been through this a few days earlier when on hold for only 1 hr and 10 minutes and was promptly put on HOLD with another department, was assured I was on the top of the list and after 15 more minute had to hang up. GOOD LUCK trying to get any service AFTER you give them your money