David G.

I ordered a 34" putter from GolfStoreEurope on 19 November 2014 and the money was immediately deducted from my credit card. On 20 November, GolfStoreEurope emailed me to say that the 34" putter had been discontinued and could I accept a 33" instead. I immediately agreed to the order being changed to 33" as this was not critical and I thought that they would be able to despatch it to me right away. They confirmed the change by email the following day and I felt reassured. However, by 26 November, I had heard nothing further from GolfStoreEurope. I contacted them again by email and was informed that this size of putter was not in stock and was not expected for a further 5 - 7 days after which it would be immediately dispatched. I went on holiday for a week from 1st - 8th December but still no putter awaiting on my return. Telephoning proved useless as it went straight to voice who referred me to the website. My emails now got an automated response that stated a delay of 48 hours for a reply. I was exasperated by now and I contacted my credit card supplier and consumer protection to initiate proceedings to recover my outlay and have them investigated. It should be remembered that, for purchases of less than £100, credit card customers have only 100 days in which to seek recovery of their money. Leave it longer and you are on your own. I cannot provide a negative rating for GolfStoreEurope so I will leave it blank.