Ordered item and was charged at the time the order was placed. About a week later received email saying item was unavailable, and asked whether I would like to receive credit with them or refund. Requested refund but never received any sort of confirmation, and refund was not received in time-frame they specified. I am now disputing charge with credit card company.
Email also said they are restructuring their customer service and so phones are not operational. Wow, don't know what to say about that one.
They deserve zero stars, stay away.