David D.

Well I wish I would have checked out this site BEFORE ordering from them.

1 Star is far to good for these people!

Stay away from these people at all costs!

Where do I begin with these people

I ordered the 800cc Warrior Go-Kart from them and it has been nothing short of a nightmare. I thought I would buy from a local company located in Joliet, IL as it's only a 35 min drive from my house. I had seen this same Kart for hundreds of dollars less elsewhere but figured it was worth the extra cost to support a local business and I can get it serviced fairly easily.

The salesman offered to have it assembled "by them at their shop" for just few hundred dollars more but I declined the offer. It was delivered to my home 26 days later (20 business days) and assembly began. All went as planned but within a few weeks I was having issues with it bogging down at high speeds at first and then even at slow speeds.

After about the 5th week I noticed the fuel pump was making an unusual amount of noise and I called SaferWholesales parts department where I told them of the issue I was having. The guy on the phone told me it was the carburetor. After explaining to him I knew it wasn't the carburetor and it was the fuel pump I was told "I'll sell you a fuel pump if you want even though it's just a carburetor issue". Now I am no mechanic but neither is the guy on the phone. The attitude I got from him was completely uncalled for. This is when I was told it was only a 30 day warranty and I was almost 30 days past the end of the warranty period (though the website says 6 months see link below). So I had to buy one rather then it being a free replacement. I asked to speak with a supervisor and "none where there to talk with". What company doesn't have a boss there at all times? I want THAT job! Rather than going off on the guy I hung up to call later and talk with someone else and or a supervisor.

Calling back later that day and asked where they were located so I can have them fix it (seeing they know so much about motors and such) and was told "We don't service them here". This is clearly NOT what the salesman had said or was at least implied to me when I purchased my kart so I was really irritated. However this guy was extremely polite and apologetic so I was just as nice to him. I told him of my issue and he said the new pump would be $85 + $10 for shipping. Explaining that I paid over $6,000 with them and this was extremely unfair and asked if there was nothing they could do. He kindly said no. I told him I would call back later when I figured out what to do. I wanted to figure out a more cost effective solution and to "make sure" it was the pump before spending $95 with a company I was extremely unhappy with.

I asked my neighbor (who is a mechanic) to look at it, he immediately noticed the fuel pump was making far too much noise and was vibrating in excess of anything he has ever seen for a fuel pump to be running correctly. After further investigation by him it was discovered that there was some kind of silicone gel floating in the fuel tank (used as a sealant for the top and bottom half of the fuel tank). These chunks of gel had gone into the fuel line destroying the fuel filter, fuel line and pump requiring me to get a replacement for all three.

I called SaferWholesales part department again

After talking with someone there and explaining the issue again and asking what if anything they could do for me. It was again pointed out to me that it was a 30 day warranty and there was nothing else they could do. Having no choice at that time, I paid the insane price of $95 for a fuel pump. I was told it takes 10 business days for my "check by phone" to clear (their parts department doesn't take credit cards).
After waiting 17 days I get a e-mail with my UPS tracking number. I'm not happy but things are looking up. So here I am waiting on the day it said it was going to be delivered (21 days) and no package. I called up SaferWholesales again and ask where it is. I was told "We don't know what happened but it wasn't shipped yet. We will make sure it gets sent out tomorrow, Sorry".
Save your money for someone that cares about their customers and stands behind their products. SaferWholesale is NOT a safe buy.

This is under the description of the go cart (link added for proof)
Http :// www.saferwholesale. Com/800cc-Go-Cart-p/800cc%20go%20kart. Htm

Question? What type of warranty do the go-karts come with?
Answer: 6 month warranty on all parts, the only thing that isnt covered is wearable items, like headlights and tires..