David D.

Each time I get an email from them, I'm like: "oh, OK... I like those brands..." and then when I click on the offerings, I'm like: "ewww!" or the sizes are so limited on something I'd actually wear. When they had their Cyber Monday deal this year, their coupon codes were all messed up, and NOT providing the offered deal (40% off). It was pretty easy to notice, because shipping was free and their was no tax. So, on a $100 item that should have been $60 and was coming up as $67, it was clear things just weren't right. Hopefully other shoppers noticed. They eventually went into my account and manually made some adjustments the next day that offered the advertised discount AND the free shipping. Which hushed me for the time being. At that point, I had been charged for the items. 5 days later, I get an email saying the item has shipped and I was charged AGAIN, but that eventually dropped off after a few days. They blame paypal, because one charge is to make sure the $ is there, and then they finally request the money when the item is shipped. Still had both charges deducted from my bank account for days, so think about that if your order is $500... Also, looking at the shipping updates 4 days later, it still doesn't look like a mail man has taken possession of my order.

"Date Time Description Location
12/8/2015 02:07 AM Departing Newgistics Facility Hebron, KY *******
12/7/2015 02:43 PM Electronic Information Sent to USPS Hebron, KY *******
12/7/2015 02:43 PM Electronic Information Received by USPS
12/6/2015 05:12 PM Inducted into Newgistics Network Hebron, KY *******
12/5/2015 11:26 AM Shipped from Client Shepherdsville, KY *******"

Looks like it's been scanned a lot and info has been sent, but when will it leave a warehouse? I forgot how long their regular shipping takes. The last item I ordered (some Fred Perry shoes I really liked), arrived either worn or simply damaged. Like, someone tried them on but gave them a test drive, too. Basically, I've had better luck at Macy's for 2(X)ist sales and selections, and Nordstrom Rack, Neiman's, and even TJ Maxx for Ben Sherman, Penguin, 7 Jeans, etc. Not worth the hassle of reaching out to their support each time something is wrong with an order. And trust me, something will be a *little* wrong with your order.