David C.

"Short story: ordered product on day 1, day 2 order status says "shipped", day 8 FedEx still says "Label created"; FedEx says they never received the package. After several "chats" where they assure me that the item has been shipped, they finally "request an investigation" which will take 2 months! They assure me that item is in stock at the US West warehouse. When I offered to reorder the item and have my brother come self collect the package (he lives in Portland, Oregon), they told me that it will take 2 weeks to process the package for self collection. Hmmm... that is about the same time it takes for a shipment to arrive from China. When I pushed them on their "processing procedures" (i. E., it took one day to process and "ship" my parcel, yet it will take 14 days to process my parcel for pickup?) the representative told me that they don't fully understand the differences in the processing procedures.

In summary, only order if you are okay with the possibility of a major delay. My first order from China (international warehouse) arrived in 5 days; I was shocked (granted, the shipping cost was extreme, but it arrived quickly). I ordered this recent product from the US for the lower cost shipping and with the hope that it would get here quicker. No. I am certain that HKs inventory status on their site is incorrect, and they are waiting for their shipment to arrive so they can send me the unit.

Super dishonest and horrific customer service. I just hope that my item is not damaged on arrival. I can't imagine trying to work with this company to get a refund or make an exchange."