I got what I ordered, though it took a week longer than the other haircare products site I ordered from the same day. But their customer service was non-existent. They have no phone number, just a form you can fill out. I filled out this form to ask when my products would eventually ship, and then to notify them of a typo in my address. I never got a response. Their prices aren't as good as other similar sites, but they had a product I couldn't find elsewhere so I used them. I won't use them again.