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First few times I used them I thought they were fantastic. Straight forward OK cheap accommodation. Then latest dealings terrible. If you need to change, cancel enquire or check something its impossible.
Ended up in terrible accommodation, cancelled just inside the cancellation period still been charged and no refund.
Not worth the effort. Saved about £20 on my successful stays. Lost about £90 in clerical errors and no 'customer service' to deal with problems.
Tip for consumers:
Don't use if the slightest possibility you may have to change or cancel your booking. They will get some money from you somehow.
David C.'s review of Booking.com earned 4 Very Helpful votes
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Hi David,
I apologize for any inconvenience caused. At the Booking.com Customer Service team, we take all of our customers concerns seriously. Could you please provide your booking number so I could check this matter further?
Regards, Tal
Booking.com Customer Service Team