David A.

Recently I purchased a Bulova watch from Zales in the Midland Mall. Only to find out later it was USED. A Zales associate with integrity later pointed out that my "new" watch was in fact USED as was evident by the excessive wear on the band. I got my money back right before another associate said "what do you expect for the money" in front of other customers. The watch was on sale but still cost nearly $300, apparently not much money to her.
I called customer service, they listened and the Store manager Lori called me after a couple of days. She informed me that her store does not sell used items, although they obviously do. I complained and she offered to take 10% off the price, that didn't even cover my gas. She went on to say that there was nothing more she would do. I asked her to think about it and call me back. She did not call so I contacted customer service again and they informed me that Lori had given a fabricated story to Zales corporate office. She actually lied saying I wanted the watch for free. At this point customer service was not so friendly.
This shady business cannot continue. I posted what happened on my face book page. Zales FB page also received my posts of what had happened only to have my posts erased and they blocked me from their FB page. Bottom line – Let the buyer beware.