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I recently returned 2 shirts size medium when I actually needed size large. When I checked my cc statement it was $25 less than I originally paid. After talking with a very pleasant csr I was informed they charge a re stocking fee, total bush league.
Tip for consumers:
If you tend to exchange thing take a pass on Brook Brothers on line.
Products used:
Two rugby shirts
I placed an order on line last evening at 8:30 pm. I call today ay 9:09am and was told no changes could be made and that I would just have to return and reorder. I should have listened to the reviews they are a 2 star for a reason.
Tip for consumers:
Make double sure you don’t make mistakes when you first place your order
Products used:
Shirt
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