Dave B.

This is the follow up to my review of "U. S Passport Now" I was Lucky and finally received my new passport 1 month after starting their process. The only problem is, I paid to have it in 8-14 DAYS! ($149)
I asked for a refund and they said they would respond in 48 hours, they didn't!
First. They have a contract with FedEx. I don't know the details of that contract, but if you do not use FedEx, they will refuse it. They are up front about using FedEx when shipping to them, No problem EXCEPT: They first said my photo was not good and would have to send them another one. Then they said my check was not good (it looked altered). This time they gave me an address in Washington D. C which looked like a government passport office, It Wasn't. I had sent my check via USPS. They refused to accept it. The check they were talking about was actually excepted as payment by the government on May 12 and they had my passport at the "will call" window, to be sent back to me on May 16. They told me about the check on May 16. They somehow redid the process so I would again have to use FedEx. Do You Think they may get a bonus from FedEx when so many packages are mailed to their addresses?
Finally I called the US Government Passport center and they said my passport was in Houston ready to be picked up on Fri. May 27. "U. S Passport now" said if I paid them extra I could have it delivered on Sat., if not it would be delivered June 1st because of the Holiday. I didn't want to pay them a dime more. Well even though it was promised to me by June 1st, they never picked it up on Fri. And it did not arrive until June 2nd. I feel Lucky to get it back at all!

This LLC company is Owned By:
Marek Maczynski (as filed in the 2016 Florida Limited Liability Company Annual report- FEI Number 45-*******)
Address:
551 NW 77th St., Suite 207, Boca Raton, FL. *******

The direct number to the U. S Government Passport Office in New York is:
*******778.

The U. S Government Passport Web site is: https://Travel.State.Gov
Normal processing times:
Routine: 6 weeks
Expedited: 3 weeks
Expedited at Agency: 8 days (must give a reason why you want it expedited)
Cost to expedite:$170
Regular cost (Renewal): $110

There you have it:
DO NOT USE THIS COMPANY!