EverBuying scammed me. I purchased an 8GB mp3 player/USB drive, but testing concluded that it's a 2GB drive with firmware designed to give illusion that it's an 8GB drive (corrupting files in the process). When I contacted their support people, they asked for "pictures" describing the problem (?) - clueless. EverBuying is knowingly selling a fraudulent product, and dodges attempts to assume resposibility.
UPDATE: It took a couple weeks, but they eventually issued a refund (only after they were alerted to this review, however). They may have been sold questionable merchandise from one of their own vendors, but their customer service people need to stop reading from scripts and do a bit better to resolve issues such as this.
Dear Dave A.,
Thank you for your email. We are sincerely sorry for your problem. It maybe the mistake of the manufacturer, we would contact the to check the problem. And we can offer you the refund for the item or we can resenda new one to you. Thank you for your understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com