My Daughter bought a dress that looked nothing like the picture and did not fit. She contacted "customer support" and was told that she got the size she requested. She tried explaining that not all size 10 dresses fit all size 10 girls and only wanted to return the dress. They have said they would not take it back. She offered to pay for return but they still said "no". She tried contacting them and the company has cut off all contact and not responded in 2 weeks.