Ordered an aqua purse on July 18th. Was shipped a red purse. Since I didn't take a photo of the wrong purse, they are charging me a restocking fee! I would have taken a new, correct purse, but it took them so long after they received my merchandise back (had to e-mail twice, and spend 20 minutes on the phone with them), that I don't trust the company and will gladly pay $5.99 to be done with this. Nothing worse than bad customer service... I guess you get what you pay for in this case! My bad for not checking the reviews first :(