Darling N.

On March 7,2013 I ordered Black fluffies, Black Industrial Net Footless Thigh High Leg Warmers, Insanity Black Glitter TuTu, & Insanity Green TuTu (Which was awful. Cheap, thin material.) for $74.81. I received my package and everything was there except for the Black Industrial Net Footless Thigh High Leg Warmers.

I e-mailed them to let them know on March 16th. They called me to let me know they ran out of stock and that when they came back in stock they would send them to me for free, which would be soon. I also got a message on facebook from the RAVEREADY.COM facebook page saying, "Hey There! We were out of the black leggings and they aren't due in until next week. Customer service called you during the day on the 8th to see if you wanted to switch them out to a similar style but they didn't get an answer so they shipped the order without them, and refunded the price to your credit card. Just place an order online, your card WILL NOT be charged, and let me know your order number - I will make sure you get free shipping on it. We shipped it out just in case you are one of the bajillion people going to Ultra or Beyond - we just didnt want you to be missing the outfit! Let me know if you have any other questions an I'll do my best to help you out! Thank you!"

Okay so far, the communication is decent and understandable. Then it just gets ridiculous. So the guy on the phone placed the order for me so I sent the order number to the guy I was messaging through the facebook page. By March 26th my order is still processing for 10 days now so I contact the guy on facebook again to let him know. He tells me, "Your order was shipped out on the 13th, you can get the USPS tracking number by logging into raveready.com." I log in and and its STILL processing, like I had said. Therefore, I cannot get a USPS tracking number. He lied to me and told me it had been shipped when it didn't. So then he tells me, "Can you please email *******@raveready.com, we can't really track customer service through facebook and your requests are being mixed up and we don't want to give you incorrect information. Thanks!" Also on this day (March 26th) I make another purchase, the Light Up Purple Fairy TuTu for $28.99. After a few days I realize my tutu and leggings are still processing. After several e-mails and facebook messages with NO response. Here is where I also notice that when you reply to customer support THEY NEVER REPLY BACK. You have to start with a new subject headline or else your e-mail will not get read or replied back to.

So on March 29th, I send support yet another e-mail regarding my entire issue/situation. (I also got a facebook message on the same day saying, "I am unable to help, I am just a web programmer. Customer service can help you with everything they can. I will of course go ask them to take a look at your email again.") Customer Support replies back saying "Hey, I'm sorry about the delay in response. I am not sure if you have noticed, but both of the items you ordered are actually noted "Out of Stock". However, we do have plenty of other Light Up Tutus and Leggings in stock. I have included a list below of items we have in stock. Let me know if you would be interested in switching into any of those items." They send me a huge list of items not nearly related to what I needed and then sends me the SAME link to the leggings I have been trying to buy this whole time. *face palm* Both items DID NOT say "Out of stock" and here is when I start to notice how often they do not update their page and take peoples money before telling them they are really out of stock on just about everything. When I ordered the light up tutu, it actually said it was in stock so then I ask customer support when do they plan on having the purple fairy light up tutu back and the leggings I ordered almost a month ago. And of coarse. I get no responses, no e-mails.

So I ask them to give me a full refund and to forget about everything on the 30th. They respond, "No problem! I've gone ahead and canceled those orders and refunded your card for you. We are here to help so if you need us to check stock or give you an exact shipping time for a specific item we can help you out. Thanks!" Yeah right. I have asked so many times when my items would be in stock and NEVER did I get an answer which is why I canceled my entire order.

I got my refund by April 1st and I go back on the website to purchase something different. This time I order a Purple and Black LED Skirt and Purple Sparkle Fluffies. Then I get a random e-mail, but this time its from a lady named 'ALEXIA'. "Hello, We actually got the leggings back in stock today, and we will be including it in your new order for no charge. We have the Purple/Black LED Skirt available but we are currently waiting on a shipment to arrive for the Purple Sparkle Legwarmers - but we do have solid Purple. Would you be interested in receiving the solid Purple instead of the Purple Sparkle? Please let me know and I will be sure to take care of it right away for you! :) Thank you, Alexia RaveReady" I told her that I appreciated the fact that someone finally let me know about the leggings and would still give them to me for free due to my troubles with the site. But seriously. First they are out of stock with the leggings, then the fairy tutu, and now the purple sparkle fluffies. Talk about a huge inconvenience. I told her I still wanted the fluffies and was wondering when they would be shipped in.

On April 2nd Customer Support e-mailed me "Hey, The purple sparkle fluffies should be in within the next few days. Did you want to just wait for those? Thank you for your patience and understanding, have a great day!" So I told them, yes.

By April 9th, the skirt and fluffies are still processing so I send customer support another e-mail. I get nothing but the same auto message response for days.

On April 15th I send yet another email asking them why everything is still processing. Apparently the purple sparkly fluffies are just never going to ship in like they said they would "in a few days". Psh. Finally on April 17th I get a e-mail from Customer Support, "Hey, Unfortunately, we are still waiting for that shipment to come in. I know it is taking longer than usual, and we would love to get it out to you on time. We do have the Indyglo Purple Fluffies in stock which we can get out sooner. Let me know if you would be interested in those fluffies. Thank you for your patience and understanding, have a great day!" Once AGAIN I am left hanging and having to choose another product. So I tell them and Alexia that I will trade them out for the Clubstyle Purple Fluffies since I am seriously running out of time.

I do not get a response until April 19th from Alexia letting me know- "Hello, No problem, I will make the switch for you, but I just checked with our processing department and it seems as if the Purple/Black LED skirt is now on backorder! :( We do have the Purple/Pink LED Skirt available - would you be interested in that alternative color? Please let me know asap so I can have your package shipped out right away. Thank you, Alexia RaveReady" ARE. YOU. $#*!ING. KIDDING. ME. I have been dealing with them since the very beginning of March and here it is almost MAY. Almost my event time. Four items have been 'out of stock' or 'back ordered' already in the past and you are telling me that you just SOLD the skirt that I ALREADY PAID FOR!? That they were holding for me & no one else!? I asked them to please send me my damn free fishnets already along with the Clubstyle Purple Fluffies and to cancel the rest of my order and refund my money. This site is nothing but a joke, waste of time and money. I am about ready to fill out a fraud report with my bank along with talking to a lawyer about this website, for it should be shut down for doing this $#*! to me and hundreds of others.