Darlene B.

This company is very shady, do not rent from them. I was looking at renting a car from them a couple of weeks ago and put all my trip into into their web site. I wanted to see what the price was, so I put in my credit card number, but there was no reservation review page, just BOOM, car booked, here's your confirmation number, and oh, by the way, it costs 405.44. At first I thought okay, I'll just take it. But the confirmation email said:

"We received your rental request, but need to check that the car you have selected is available.
Availability status check can take from 10 minutes till maximum 2 working days. "

Two weeks later, I still have no information about my car or where to pick it up, and they've already charged my credit card. NOT COOL. And where is the "Bookinggroup.com" car rental desk or office at the airport, anyway? I've never seen one. Not that I travel a lot, but having no idea where to pick up the car made me very nervous.

I called to cancel, and a rep told me I have to email a cancellation request in writing. When I asked for the email address, he said he couldn't hear me any more, that my phone malfunctioned, and hung up.

I called back again and got the email address and sent them an email to cancel. Waiting to see if I get a refund. If not, I will dispute the charges with Visa.

The rates may be low, but these business practices are highly unethical.