I can not stress enough how upset I am with this company wigs.com. My mom is going through Chemo and wanted to get a few wigs to try on. We went on this site because they claim to take returns. She only like one of the wigs, and we sent back the other two wigs. I get an email this morning saying that they will not return them for a refund because they were worn and in bad condition, this is completely false, unless they consider trying it on! Unreal! DO Not Order from this company! Total scam! I am reporting the to the better business bureau and contacting my credit card.