Dan S.

I needed a replacement furance control board and opted for the 2 day FedEx shipping. For an order placed on a Monday, the shipment was not shipped until later on Tuesday. So 2 days shipping meant Thursday receipt for me. OK, I knew that placing the order. I ordered from the company website rather than via Amazon.

The circuit board was shipped in a barely padded FedEx pouch. The box inside was crushed upon receipt. I feared damage to the board that I desperately needed, but it fortunately worked. However, for $29.99 shipping, I would expect that these "experts" would have the sense to at least add some bubble wrap around the box to protect sensitive electronics. Circuit boards can crack and solder joints can be compromised if a board is not properly handed.

I registered a complaint on their website and to their credit, they did respond the same day and advised that they would inform the appropriate department.