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Hi Dan!
Please provide us your order number so we can check the status of your order and we'll provide the resolution on your concern.
Riane
DHgate
Dan R. Wrote: -------------------------
I have received no help from you, or your seller. I purchased an item that doesn't work, and the seller refuses to respect the warranty, and you jus say "We are here to help you" but do nothing. You can write all of the phony canned service quotes that you want to. But it doesn't replace my product that does not work.
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Still no reply from this company about the item that I bought; you know the one that doesn't work, the one that I bought in Oct 2015, and it quit working in Dec 0f *******
Tip for consumers:
Stay away!
Dan R.'s review of DHgate earned 4 Very Helpful votes
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Poor customer service, rude and lies. I was told the will refund my money but I never got it...
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Regards,
Samantha
DHgate