Sent me the wrong item, I sent it back. Fought with them countless times to get a refund on my correct item but to no avail. This is quite a massive scam as they say they need to investigate blah blah but never bothers to follow up. Do NOT trust the other review websites where they have sky high ratings; their customer service called immediately after I posted a negative review but the main concern was getting the negative review down without resolving the issue. Terrible, do not shop here and trust the reviews here instead.
Hello Danny,
Thank you for taking the time to post this, and for bringing this to our attention.
I’m truly sorry for this situation and for the level of service that you have received. I was able to locate and review your account, and I found that your order has been issued a refund today (10/13). Depending on how quickly your bank can process the funds, you may see the refund back into your account within 3 – 5 business days.
If you need any further assistance, feel free to email us at wecare@newegg.com.
-Mike (Newegg Support)