daniel p.

This is regarding the ECCOTEMP FVi-12 water heater

"Stay away, the unit started having problems within a year, occasional explosions, then started leaking. ( you would think they would have demanded i send the unit back right away) I went back and forth with support and how they wanted to send me parts. It drug on until the unit went out of warranty, after complaining the unit was having issues since BEFORE it went out of warranty they offered to repair it. I had to pay for shipping and return shipping... $80 worth!. As soon as i put water to the "repaired" unit it started leaking AGAIN. They insist they repaired it at the factory and that the Pics i sent of the leak was "inclusive" and that they would send me a replacement part IF the leak was coming from the part they replaced, but would NOT honor it as a warranty issue, All they cared about is that it is NOW out of warranty. The Fact that there is an EMail trail that dates back to before the warranty expired did NOT matter to them. This company wants you to buy thier product and expect YOU to be the repair person... if the time to fix the unit goes beyond the warranty period,,,, they kick you to the curb! HORRIBLE!

This is regarding the ECCOTEMP FV12 water heater i bought through this site!

"Stay away, the unit started having problems within a year, occasional explosions, then started leaking. ( you would think they would have demanded i send the unit back right away) I went back and forth with support and how they wanted to send me parts. It drug on until the unit went out of warranty, after complaining the unit was having issues since BEFORE it went out of warranty they offered to repair it. I had to pay for shipping and return shipping... $80 worth!. As soon as i put water to the "repaired" unit it started leaking AGAIN. They insist they repaired it at the factory and that the Pics i sent of the leak was "inclusive" and that they would send me a replacement part IF the leak was coming from the part they replaced, but would NOT honor it as a warranty issue, All they cared about is that it is NOW out of warranty. The Fact that there is an EMail trail that dates back to before the warranty expired did NOT matter to them. This company wants you to buy thier product and expect YOU to be the repair person... if the time to fix the unit goes beyond the warranty period,,,, they kick you to the curb! HORRIBLE!