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This company screwed up my taxes by not informing my resident state (Ct,) of taxes I paid while working in a neighboring state.(NY) The result was an overpayment of $4,215 to Ct. There was no live person I could talk to to resolve the issue. I had to negotiate with Connecticut tax authorities to fix the problem-a long drawn out process. I had been using TurboTax in previous years with no problems. Their (Turbotax) system automatically stops the whole process if there is missing or incorrect data. Do not use this company to file your taxes!
I'm among the lucky ones, in that I cancelled my order 12 hours after I placed it. They still charged me a $15 "service" fee, even though there was nothing on the order form stating that would happen. If you go to the BBB website, you will see that they earned an "F" rating. They can thank their existence to all of P. T. Barnum's suckers. Consumers, do your homework first.
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I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
Hello Daniel. We're sorry to hear you did not have a good experience using our software. We care about our customers' experiences and strive to create a software that assists customers in getting their maximum refund. Our software does provide a place to enter credit information for taxes paid to another state. In many circumstances, we also provide an alert reminding our customers to double check that section. Our Customer Support agents can be reached by selecting "Support" while logged into your account, but we would also be happy to look into this further if you would like to private message us your email address.