We purchased a dog coat and harness in July 2011. The quality of the items were satisfactory however there was a delay in sending the order. I could have accepted the delay but the repeated debits from our bank account for the same item was disgracefull. The first payment came off in July 2011 followed by a payment in September and two payments in October. We cannot get through to the company on the phone and are now attempting to contact them via email. Our advice DON'T USE PAWS PET SUPERMARKET!