Daniel B.’s Reviews of Adore Me & more

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Lingerie

“Was speaking with their customer service today after...”

10/18/14

Was speaking with their customer service today after having trouble with thier website. While speaking with Brittney Colson, who claimed to be a supervisor. My status as a veteran came up as we were chatting waiting for her slow computer. As soon as she was aware of my service in our military her entire attitude changed and I was told that I could shop somewhere else. When I asked if that is how her manager wanted her to treat a disabled vet she said she didnt have a boss. I asked here if I could speak with Morgan(the Owner) or if I could have a number to reach him at. At that point she hung up on me.

Tip for consumers:
I would avoid them at all costs. They are a startup that do not appreciate those that were willing to give their lives for them.

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Adore M. – Adore Me Rep Over a year old

Hello Daniel B.,

Thank you for contacting us. We have started an internal investigation regarding this matter.

Your opinion gives us the opportunity to find out the truth about our company directly from the source that matters the most, our customers.

I am terribly sorry to hear that you had a rough experience with our customer service agent. We hold our employees to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to take the appropriate measures.

I just want to apologize about this problem. We will do everything we can to ensure something like this never happens again.

Thank you for your time and patience in this matter.

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com

www.adoreme.com