I didn't find the service particularly helpful. I joined to try and get back in touch with an old military friend and couldn't find any info on him. I can forgive that as I'm sure it's difficult to find every single person you look for but every other phone number I tried to look for came up with nothing also. On top of that I kept getting messages that if I just subscribe to one more service I will find my results, and then one more service, and when that didn't work either, yet another service to pay more and subscribe to that will all but guarantee results... i finally said enough is enough and went to cancel. Followed THEIR online instructions to cancel and what do you know, the opt out option they claimed was available online was not anywhere to be found. I then called the number they provided and after explaining that I had absolutely no use for their service and would like to cancel, received a sales pitch. Again, I can forgive one sales pitch because, hey, we all have a job to do... but the guy kept going. He had an amazing deal for me! He could offer me full membership to every service for just $4.95USD/Month (my original YEARLY plan was only $23.99). While I do not claim to be a genius by any measure, i can do simple math. Rounding the $4.95 to $5 and multiply by 12 and my amazing deal is only $60 per year! Wow, what a deal, its only triple what i already had payed! Anyway, when I explained to the nice person on the phone that I could indeed do math he finally conceded defeat and canceled my membership and hung up on me. I will never do business with them or any of their affiliates again and would recommend to steer clear of this service.