Apparently this company has been around for quite some time and I have no idea how they stay in business. They need to be shut down quickly. They are very inconsistent with their customer service responses and have fake shipping numbers that they use and you can never track. They use phony names on their replies. They are excellent in taking your money and depositing it into their account, they do that very quickly and efficiently but that is about all. Thank God I used paypal to order my merchandise because it was easier to report and get a refund. I say that we spread the word via facebook and youtube about this scam to help others.
Dear Dan D.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have checked and replied you about your order. The parcel was holded by your local customs and it is out of our control. We are sorry for this. However, we are always trying our best to help to solve your problem and contacting with the courier.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service