First (and will be the last) experience attempting to book with this service was not good. I see that hosts like the idea that the service is "free", but they make their money on excessive fees and lack of flexibility. Too much for the customer to read before booking, hosts are not allowed to modify anything. We are vacation rental hosts, and use HomeAway/VRBO which has a yearly fee, but charges no percentages or fees for bookings or cancellations, we are in complete control of that, offering our customers the very best service. BUYER BEWARE AND READ THE FINE PRINT BEFORE BOOKING IF YOU HAVE TIME FOR THAT CRAP!