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Dana S.

Contributor Level

Total Points
106
0
1

1 Review by Dana

LiveCareer

  • LiveCareer

“SCAM -STAY AWAY! FOREIGN BANKS USED TOO”
5/29/15

THEY READ FROM A SCRIPT WHEN YOU CALL TO COMPLAIN. I CANCELLED MY SERVICE HOWEVER WAS CHARGED FOR 3 MORE MONTHS, ($200+)WHEN I FINALLY REALIZED THEY ONLY REFUNDED $29 - PRORATED! EVERY ANSWER SCRIPTED, EVERY WRITTEN APOLOGY ON LINE THE SAME-HEARTLESS

  • Comments (0)
  • 206K Views
Helpful  (6)
Thank you
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Laura T. – LiveCareer Rep

Hi Dana S.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

If we issue a prorated refund, it was processed as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account so we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

Dana Has Earned 6 Votes

Dana S.'s review of LiveCareer earned 6 Very Helpful votes

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