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I have had an account for some time. I opted to cancell last week by sending an email and calling the customer service respresentative to do so. Once call, 3 minutes no problem..."we will send you an email to confirm". Two weeks 5 emails and 3 calls later and they still refuse to cancell my membership, sayign i have to contact them again in 3 months. This is horrible and quite the scam to try to make clients forget and start recharding the credit card again.
Tip for consumers:
Do NOT sign up for a VIP memebrship. Purchase a product or two to see the quality and sizing as its not good quality and often fits weird.
ENSURE you get written confirmation of cancellations and check you credit card recepts for the next 6months to ensure billing doesnt restart
Dana M.'s review of Adore Me earned 7 Very Helpful votes
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Hello Dana,
Thank you for your review.
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Upon further investigation we see that your account is on Payment vacation until November. During Payment vacation, you do not need to visit the site and shop or skip each month. However, you will enjoy all the benefits, obligation-free, and will receive an email notification towards the end of the vacation indicating your Payment Vacation is ending. Then you will be able to end the membership or choose to continue it.
That being said, we assure you that once you receive confirmation that you were unsubscribed, there will be no further charges.? Here is how the VIP Membership works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com