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The staff on the online chat is very friendly, but the company picks and chooses review to post for the items sold on the website. I bought 7 items in a single purchase, most of them received good reviews from me, except for 2 (all of them got approved and posted except for these 2 bad reviews).
I asked why did those 2 reviews didn't get approved and they said and I quote "not enough stars and bad reviews may lead to posts being unpublished". Oh wow! That is like lying to the customers!
*updated June 2015* So yeah, they replied me, and posted one of the two that received bad reviews. But this should have been done after speaking to the customer service, not after I posted poor reviews of this site on 3 different forums. And they emailed me like 3 times to change/update this review, until I told them to stop pestering me. And now they have change their site name to Shein.com
Tip for consumers:
Read the customers' reviews with a grain of salt
Daisy hasn’t received any votes.
Daisy hasn’t received any thanks yous.
Daisy doesn’t have any fans yet.
Daisy isn’t following anybody yet.
Empty.
Dear customer,
Thank you for your appreciation first and we sincerely apologize for all misunderstanding.
Sorry that our customer service offered you such reply. Could you kindly send us the screenshot via email later so that we can check with them?
Actually, we have some rules for these comments. We have checked for you and found that some your comments contains some link which has no relation to our store. So we may not be able to publish them.
Hope you can kindly understand.
Please note that you are our precious customers and we will never ever try to deceive you.
Hope you can kindly trust us.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Have a nice day.