It pains me to think how much time and money I have wasted on this company. Problems are never solved live. There is no one to call directly about production issues and basically a general lack of consideration for projects that have a degree of complexity. Don't get me started on their packing...
Do not, absolutely do not attempt to print anything unusual with these people. Whats bizarre is that all other print-on-demand services I have used in the past were competent and participatory.