I ordered a dress by Asos and was sent a wrong item which I returned. They didn't send me my money back for this wrong item even though they had received my parcel and had sent the return amount for the other dress I returned in the same package. Since I was not so smart to keep the receipt, I am not able to get my money back which sucks! They really take advantage! KEEP YOUR RECEIPT until you get your money back for your returned item!