I have, over time, bought hundreds of dollars of merchandise from this company. For my sister's birthday I bought a jacket which failed to be delivered and checked status only to find out that it said I cancelled the order which I did not. I ordered a second jacket with next day air, and same thing! Called customer service and they told me they had a new accounting system and refused to make it right! They told me to call and order another one? I'm done with this sham of a company!