I decided to give this subscription as a gift to my fiancé for Christmas and I purchased my first box on 12/3/20. It is now 2/12/21 and I have yet to receive any boxes and continue to get charged monthly. I've reached out to customer service 3 different times and they tell me the box is being shipped out next week, that obvsiously hasn't happened. I've cancelled the service and asked for a refund but there is silence on the other end in regards to my refund. This is so unacceptable.