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... my initial order was lost. Had a great phone experience with the customer service rep who tracked down the issue and got the ball rolling. Received my blinds in short order. Easy to install and they look great.
Had a great phone conversation with Carrie Norton who tracked down the problem with my order and got the ball rolling. She kept in contact via e-mail as the order was reprocessed. No one likes to have to call customer service, but if they do, I hope they have as positive an experience as I had with Carrie Norton.
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My only issue is that I wanted my blinds in black or dark walnut, but the dark walnut doesn't...
I had trouble adding more items to my order. I had to try several times
Hi Craig. I am sorry to hear that your original order was lost. I can imagine that this was frustrating and I apologize. I am happy to hear that Carrie was able to provide exceptional customer service and have the issues resolved. -- Ava N