Craig H.

I called Optimum to clarify why the ACP was not applied to my account. I was told by the representative on the phone that even when I had Suddenlink I never had ACP. I told her straight out that's a lie because yes I did. I have bills from Suddenlink with the ACP credit was applied. When I tried to have a civil conversation with her she started speaking to me like I was a piece of garbage and that I didn't matter. I do not recommend this company to anyone, they pull some very questionable business practices.