I am a first time customer who did not order my dress in the total amount of time required per the company's policy. I was extremely nervous as my date approached. I sent them an email and they responded in less than 24 hours to let me know that they finished the dress and would ship it. They shipped the dress as promised on the next day and my dress arrived (2) days ago. I appreciated that they respond via email and were willing to call me as I live in the USA. The dress was it looked on the website and I had it tailored made so the fit was exactly what I wanted. I am short and petite so finding dresses that are too long has always been a problem. Keep the quality and timeliness of finishing dress. I will order again.