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Courtney H.

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1 Review by Courtney

DressLily

  • DressLily

“If I could give a Zero star for this company, I would”
7/10/15

DressLily's clothing is of poor quality. In addition to that. Once you receive the clothes, you have to personally pay for their return to China (which is around $50 if you ship from the US) and only then will you receive the return of the clothing cost. Therefore you are paying out of pocket for the return

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CustomerService R. – DressLily Rep

Dear Courtney,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I would like to start off by telling you that we are so sorry about this issue.

For the return policy, please refer to http://www.dresslily.com/m-article-id-80.htm, the shipping cost is paid for the shipping company and is out of our control.

If you have any further condern, please keep communication at your support ticket, we are willing to provide you for the best solution.

Best Reagrds
Dresslily Customer Service

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