Courtney C.

I have been a customer with Vudu for about 3 yrs I have put up with the buffering issues and slow loading even when I have top of the line internet but TODAY was the last straw I purchased a pre-order and it CLEARLY stated me card would not be charged until my movie was available and it was and I wanted a refund and was told because of some crappy 7.00 towards a movie ticket I could not have a refund then they said they would escalate my issue to accounting and after ALMOST a week got told the same thing. I then asked to speak with a supervisor Anthony was his name he was rude and yelled at me and talked to me like I was an idiot so I asked to speak to Anthony's boss he told me his manager doesn't take calls and they just sent me a e-mail form letter telling me they will not refund my money. I will no longer purchase anything on VUDU and I will be using AMAZON from now on they have GREAT CUSTOMER SERVICE!