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Courtney B.

Contributor Level

Total Points
85

1 Review by Courtney

  • DressLily

12/8/14

Shut these A-holes down! The jacket I ordered is too small and they told me to give it to a friend because it would take too much time to return it... I say BS! They offered me an 8 dollar refund... Con site. Do not order from there. Spend your money elsewhere

Service
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CustomerService R. – DressLily Rep

Dear Courtney B.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Courtney Has Earned 5 Votes

Courtney B.'s review of DressLily earned 5 Very Helpful votes

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