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I've been an eBags customer for a number of years. Always had previous (before COVID) great experiences with them.
But eBags has gone downhill.
* When you place an order, the tracking status on the eBags site will not correspond to the tracking status on UPS
* In fact the tracking number eBags gives isn't even a valid number on the UPS site.
* The tracking status page on eBags dot com says my order will be delivered yesterday. It's not here and UPS doesn't know.
* There's no customer support -- there's no number to call and the chat function on the webpage doesn't work.
I sent an email to eBags -- since that seems to be the only way to talk to them, and all you get is a form letter in reply that says, "our team is experiencing higher than normal volume due to the peak shopping season."
Really? March is peak shopping time?
Products used:
Pro Slim Laptop Backpack
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