I never had a problem with the items I've purchased, but that last bag I sent in had a lot of items for both kids and women in it. Some of those items were new with tags from good brands, including a brand new pair of boots still in the box. Only a few were accepted (no credit for those boots BTW) and I hardly got anything back for them. I suspect that the person processing my bag was a size 6 shoe and a size 2 in clothing. Since I didn't pay the $10 fee to have the items that weren't accepted returned to me whoever it was got to keep a few of brand new dresses, a lightly used leather coat and a new pair of boots that I could have traded or sold on another site. TOTAL SCAM.