Corina G.

So I should have assumed and been smart enough to know that when I purchased a single item on this website that id be automatically subscribed to monthly payments. The VIP member is what it's called I think. I didn't quite read the premise of the company well I guess. I thought you could choose to do the subscription or purchase items individually by choice. So I saw a charge for $40 on my account and called customer service. I told the lady everything I just said above and she said she'd speak to her boss about refunding me. So after waiting on hold for sometime she says that her boss will generously refund the fee this once. I asked politely her to remove my card and cancel my membership and she said she can't do that and I'd have to go to the website and click the option "skip month". I said, "wait, so I'll have to click this option every month for the rest of my life?!" She said, "yep!". And that point I was furious. Asked to speak to the supervisor. Once I got ahold of her, all she was trying to do was convince me into staying a member there. I had to explain that the item I purchased I didn't even like. I'm not a good online shopper, I need to see things in person, especially shoes! She finally refunded me and took my card off the website and canceled my membership after some grueling time. The quality of their products are cheap so why would I continue to purchase from them again? They definitely need to fire the one ridiculously dumb girl I spoke to first also.