Ramanan R.

Pep Boys in Antioch, TN, and Charlotte Pike, West TN, epitomize automotive incompetence. After forking out $1,600 for a tune-up, the engine light reappeared within two days, setting off a chain of egregious mismanagement.

At Antioch, misdiagnoses were rampant, and vital problems were conveniently overlooked. The staff, including the manager, displayed an inexcusable attitude, failing to recognize their own technician, JB, who had moved to Charlotte Pike. This lapse was attributed to an evident attitude problem within the team.

To compound the issue, the manager at Antioch recorded a phone conversation without my consent, citing the need to maintain toughness. His subsequent admission of rudeness and unfitness for his role was disconcerting, revealing a severe lack of professionalism.

Wait times at Antioch were excruciating, with one customer enduring over 4.5 hours for a simple tire rotation. Charlotte Pike continued this trend with poor communication, unreturned calls, and broken promises of callbacks. The mishandling of COVID-related delays and exposure risk to customers added another layer of negligence.

Despite obtaining the necessary part, Pep Boys failed miserably in fixing the vehicle at both locations, culminating in an outright refusal to work on it altogether. A confession that the car would be undrivable even if returned to its original condition was an alarming revelation.

The ordeal forced a towing necessity, underscoring the depths of Pep Boys' incompetence and negligence. This experience serves as a stark warning for potential customers to avoid these locations. The sheer frustration, inconvenience, and potential safety risks make Pep Boys in Antioch, TN, and Charlotte Pike, West TN, a hazardous choice for automotive services.